We receive your box in any city in Canada and ship it to Colombia.
Citrine Standard
10 to 15 business days
Departures every 2 weeks, on Thursdays
The values displayed on this calculator are estimates and may vary based on several logistical factors.
Remember that our team is always available to confirm rates via
WhatsApp: +1 438 391 8692
Rates do not apply for Halifax, contact our ally CANADA PARCE view web
If you are in Colombia, we invite you to contact our commercial partner Servibox so you can enjoy the advantages of having a locker in Canada and receive your purchases at your home or office door in Colombia and also You pay in Colombian Pesos.
You can send your package to Latin America through our direct and secure shipping service. There are different rates and conditions depending on the destination country. To get a quote, you only need the weight, dimensions, and value of the box.
Delivery time varies depending on the destination country and the type of service selected. Air shipments are the fastest and can arrive between two and 10 days. Sea shipments take 4 to 6 weeks.
Shipping rates depend on the weight, package dimensions, value of contents, and destination. You can check rates on our country-specific pages or calculate the exact cost using our online quoting tool or by contacting our customer service team.
Yes, all our shipments come with a tracking number that you can enter on our website to check the real-time status and location of your package.
Prohibited items vary by country of destination, but generally include dangerous substances, flammable products, cash, high-value jewelry, explosives, and certain restricted foods or medications. We recommend checking our list of prohibited items before shipping.
Generally, the sender's information and the recipient's information are required for the package. Our support team can help you determine the specific requirements for your shipment.
Yes, we offer home pickup service in several cities. You can schedule a pickup through our platform or by calling our customer service center.
We accept credit cards, debit cards, PayPal, and Interac e-Transfers. We also offer cash payment options at our Montreal office.
If your package is delayed, you can check its status with the tracking number. In case of loss, we offer a claim process to determine responsibility and proceed with compensation according to our policies.
Yes, we offer insurance options to protect your package against loss. You can add insurance when you ship your package for an additional fee. A premium of 5% is charged based on the declared value of the contents.
In some cases, we can modify the delivery address if the package has not yet been dispatched. Contact us as soon as possible to check the possibility of making changes to the shipping address.
You can contact our customer support team via our online chat, email, or by calling our contact number which is available on the website. We are here to help you with any questions or concerns.
The declared value is the price of the merchandise sent, used as a base for the Tax and insurance calculation. It is essential to declare this value correctly to avoid complications at customs and ensure adequate insurance coverage in case of loss or damage.
- Real weightIt is the weight that the scale registers when weighing the package.
- Volumetric weightIt is calculated based on the dimensions of the box and obtained with the formula: (Height x Length x Width) ÷ 139 (to get pounds).
Shipping companies use the Greater weight (actual or volumetric) to determine shipping cost.
We do not have our own offices in all countries, but we work with Logistics Alliance Companies to ensure safe and fast deliveries.
- In Mexico, we collaborate with Express Package and Estafeta, which have an extensive network of drop-off points.
- In Colombia, we work with Send.
In countries like Venezuela, Honduras, El Salvador, and the rest of Central America we carry out the direct home delivery.
It is recommended to carry the package well packed and with a detailed list of contents. However, if you do not have a suitable box, we offer at our offices:
✅ Reinforced boxes of different sizes.
✅ Packing stations for greater comfort.
✅ Advice for secure packaging.
We offer the Lamination service with special packaging material, designed for:
✔ Protect the box of accidental openings.
✔ Avoid collapses or damage during transport.
✔ Add extra security in the transfer of your package.
