Citrine Inc. ("we," "our," or "the Company") is committed to protecting the privacy of our customers and users in accordance with Canada's privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial regulations. This Privacy Policy describes how we collect, use, store, and protect the personal information of our clients in relation to our global document and package shipping services.
We collect personal information from our customers for the purpose of managing and improving our services. This information may include:
Contact information: Full name, email address, phone number, physical address.
- Shipping Information: Origin and destination address, package or document shipping details.
Payment information: Transaction details and payment methods used.
- Interaction data: Record of communication with customer service, data collected through web forms, cookies, and analytical tools.
When we collect personal information, we ensure we obtain the informed consent of the user, except in cases where the law permits collection without consent.
We use the personal information collected for the following purposes:
- Shipping processing: Manage, track, and deliver packages and documents requested by the client.
- Customer Communications: Send updates on shipping status, dispatch dates, delivery confirmations, and any relevant service information.
- Marketing and promotions Send offers, promotions, and news about our services (with the option to unsubscribe at any time by replying STOP).
- Service improvements: Analyze usage trends, optimize processes, and improve user experience.
- Legal and regulatory compliance: Comply with federal and provincial regulations, prevent fraud, and respond to legal requirements.
We do not sell or rent our customers' personal information. However, we may share data with:
Service providers: Messaging companies, payment processors, and other entities necessary for the provision of our services.
Legal authorities: In case of judicial or regulatory requirements under Canadian law.
Business partners: To offer promotions or benefits related to our services, only if the user has given their consent.
All information shared is handled in accordance with applicable privacy laws in Canada.
We implement physical, administrative, and technical security measures to protect personal information from unauthorized access, alteration, or disclosure. These measures include:
- Data encryption where applicable.
- Restrict access to personal information to authorized employees and vendors only.
- Procedures for reviewing and updating our security policies.
However, no online transmission method is completely secure, so the user assumes certain risks when sharing their data.
In accordance with PIPEDA, clients can exercise the following rights regarding their personal data:
- Access, update, or correct your personal information.
Request the deletion of your data when legally applicable.
- Choose not to receive promotional communications.
- Restrict or limit the processing of your data.
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise these rights, you can contact us through citrino@citrino.ca
Our website uses cookies to enhance user experience, personalize content, and analyze site traffic. Users can configure their browsers to reject or delete cookies at any time. We also comply with cookie consent regulations in Canada.
In the event that customer personal information is transferred to servers outside of Canada, we ensure that the data handling complies with privacy standards equivalent to those established in PIPEDA and other applicable laws.
We reserve the right to modify this Privacy Policy at any time. Users will be notified of significant changes through our website or via email.
For any questions or requests related to this Privacy Policy, you can contact us at:
Citrine Inc.
6785 Saint Hubert Street, H2S 2M7, Montreal, QC
citrino@citrino.ca
5142795534