You can send your package to Latin America through our direct and secure shipping service. There are different rates and conditions depending on the destination country. To get a quote, you only need the weight, dimensions, and value of the box.
Delivery time varies depending on the destination country and the type of service selected. Air shipments are the fastest and can arrive between two and 10 days. Sea shipments take 4 to 6 weeks.
Shipping rates depend on the weight, package dimensions, value of contents, and destination. You can check rates on our country-specific pages or calculate the exact cost using our online quoting tool or by contacting our customer service team.
Yes, all our shipments come with a tracking number that you can enter on our website to check the real-time status and location of your package.
Prohibited items vary by country of destination, but generally include dangerous substances, flammable products, cash, high-value jewelry, explosives, and certain restricted foods or medications. We recommend checking our list of prohibited items before shipping.
Generally, the sender's information and the recipient's information are required for the package. Our support team can help you determine the specific requirements for your shipment.
Yes, we offer home pickup service in several cities. You can schedule a pickup through our platform or by calling our customer service center.
We accept credit cards, debit cards, PayPal, and Interac e-Transfers. We also offer cash payment options at our Montreal office.
If your package is delayed, you can check its status with the tracking number. In case of loss, we offer a claim process to determine responsibility and proceed with compensation according to our policies.
Yes, we offer insurance options to protect your package against loss. You can add insurance when you ship your package for an additional fee. A premium of 5% is charged based on the declared value of the contents.
In some cases, we can modify the delivery address if the package has not yet been dispatched. Contact us as soon as possible to check the possibility of making changes to the shipping address.
You can contact our customer support team via our online chat, email, or by calling our contact number which is available on the website. We are here to help you with any questions or concerns.
The declared value is the price of the merchandise sent, used as a base for the Tax and insurance calculation. It is essential to declare this value correctly to avoid complications at customs and ensure adequate insurance coverage in case of loss or damage.
- Real weightIt is the weight that the scale registers when weighing the package.
- Volumetric weightIt is calculated based on the dimensions of the box and obtained with the formula: (Height x Length x Width) ÷ 139 (to get pounds).
Shipping companies use the Greater weight (actual or volumetric) to determine shipping cost.
We do not have our own offices in all countries, but we work with Logistics Alliance Companies to ensure safe and fast deliveries.
- In Mexico, we collaborate with Express Package and Estafeta, which have an extensive network of drop-off points.
- In Colombia, we work with Send.
In countries like Venezuela, Honduras, El Salvador, and the rest of Central America we carry out the direct home delivery.
It is recommended to carry the package well packed and with a detailed list of contents. However, if you do not have a suitable box, we offer at our offices:
✅ Reinforced boxes of different sizes.
✅ Packing stations for greater comfort.
✅ Advice for secure packaging.
We offer the Lamination service with special packaging material, designed for:
✔ Protect the box of accidental openings.
✔ Avoid collapses or damage during transport.
✔ Add extra security in the transfer of your package.
We assign you an address in Montreal, Canada. You can use it when shopping online at any store. When we receive your packages, we notify you, we can consolidate them if you wish, and we send them to your country.
Anywhere in the world! We have special experience with Latin America, but we ship to all international destinations.
If you make multiple purchases, we can group your packages into a single shipment to save you on shipping and customs costs.
The Locker Service is free. We only charge for package consolidation and shipping to the destination country. Our rates vary depending on weight, destination, and shipping type. Contact us and we will gladly provide you with a personalized quote. We have very competitive prices for Latin America.
It depends on the destination and the type of shipping you choose (economy or express). We offer several options for you to choose the one that best suits you.
Our team is always available to help you. We offer close and personalized attention, in Spanish, English, and French.